Part II - The Fundamentals of User Testing
Usability is a science which
is aimed at maximising the benefits we receive from our various and
multiple screen technologies.
The typical usability test involves a user, chosen from the target
demographic of the platform, and a specialist. The specialist sits
with the user as they navigate their way around the platform and
records, in a wide variety of ways, the problems and pitfalls the
user encounters.
The specialist is normally trained in ergonomics,
HCI, psychology
or a combination of the skills. though as we are increasingly aware,
many believe that reading the Neilsen Norman website qualifies them
to turn from designer to medic.
Fundamental rules to observe whilst testing are that the situation
is easily recreated for each user, comprehensive notes are taken
and the user is not led by the specialist.
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